Penerapan Total Quality Managemen sebagai Pengembangan Budaya Mutu Sekolah dalam Meningkatkan Prestasi Siswadi SD Al Hikmah Surabaya
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The background of this study is to look at the multidimensional crisis hitting the nation. On this stand it is necessary to improve the quality of education
asan effort to improve the quality of Indonesian human resourcescomprehensively. The objectives of this study are: 1) to find out the school quality culture in SD Al Hikmah Surabaya, 2) to find out the students' achievement in Al Hikmah Surabaya?, 3) to find out the efforts in developing the school quality culture in SD Al Hikmah Surabaya in increasing student achievement. This study uses a qualitative approach with a case study design. Data collection is carried out through in-depth interviews, participatory observations, and documentation studies. Data analysis techniques are through such stages as reduction, display, and verification. Meanwhile, to test the validity of the data is carried out through triangulation. This study is focused on: 1). The school quality culture in SD Al Hikmah Surabaya which has the following characteristics: (a) Focusing on customer satisfaction, (b) Prioritizing the importance of human resources, (c) Having high performance standards, (d) School culture is clearly defined. 2). Student achievements in SD Al Hikmah could be seen from: (a) achievements which include academics, (b) non-academic achievements, including extracurricular activities, and (c) worship and morals which are in accordance with school goals, "Being virtuous and obtaining achievement" 3). The ffforts to develop a quality culture in SD Al Hikmah focus on: a) Orientation of educational quality, b) School services, c) School commitment to quality, d) School curriculum.Kata Kunci
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DOI: https://doi.org/10.30736/adk.v14i02.446
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